Shipping policy

At Smudgey, we are committed to getting your comfort delivered to you as quickly and smoothly as possible. Please review our shipping policy below for important information regarding order processing, delivery times, and shipping responsibilities.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotions, or seasonal sales, processing times may be slightly delayed.

Shipping Timeframes

Estimated delivery times may vary depending on your location:

Local Deliveries (Within South Africa)

Estimated delivery: 2–7 business days

International Deliveries (if applicable)

Estimated delivery: 7–21 business days

Please note that these are estimated delivery windows and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping option.

From time to time, we may offer promotional free shipping on qualifying orders.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email or message containing your tracking information (where available).

Tracking updates are managed by the courier service and may take some time to reflect.

Delivery Delays

While we aim to deliver your order within the estimated timeframe, delays may occur due to:

Courier operational delays
Weather conditions
High order volumes
Public holidays
Incorrect shipping information provided at checkout

Smudgey is not responsible for delays caused by third-party couriers or events beyond our control.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

If incorrect information is provided and affects delivery, Smudgey cannot be held responsible for lost or delayed shipments.

Additional shipping fees may apply for re-delivery or address corrections.

Lost or Stolen Packages

Once an order has been marked as delivered by the courier, Smudgey is not responsible for lost, stolen, or misplaced packages.

If you experience an issue with delivery, we recommend contacting the courier directly first. If further assistance is needed, our support team will do our best to assist.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the product and packaging so we can investigate and resolve the matter.